Return & Exchange Policy
Last updated: July 28, 2026
We want the return or exchange process to be straightforward. Contact Kodiak Straps at service@kodiakstraps.co before sending any product back.
30-day returns and exchanges
You may request a return or exchange within 30 calendar days after delivery. Opened or used products are eligible, and we do not charge a restocking fee.
For an approved request made within 30 days, Kodiak Straps covers return shipping. We will provide return instructions and a prepaid shipping method after reviewing the request.
Requests after 30 days
After 30 days, contact customer service for approval before returning an item. Approval is not automatic. Unless the request involves a verified product quality issue, the customer is responsible for return shipping after the first 30 days.
Quality issues
Kodiak Straps covers reasonable return shipping for an approved quality-related return or warranty claim. We may request the order number, proof of purchase, product details, and clear photos of the issue before providing the next step.
How to start a request
- Email service@kodiakstraps.co or use the Contact Us page.
- Include your name, order number or proof of purchase, the product involved, the reason for the request, and your preference for an exchange or refund.
- Wait for approval and return instructions. The return address is provided privately after the request is reviewed. Do not send a product to an address found elsewhere.
- Package the product securely and follow the provided shipping instructions.
Exchange options
You may request a replacement of the same product or choose a different product. If the new item costs more, the price difference must be paid. If it costs less, the difference will be refunded.
If you request an exchange and the selected replacement is unavailable, Kodiak Straps will issue a refund by default. Repair is not offered as a claim resolution option.
Refunds
After the returned product is received, we normally inspect and process the request within 3 business days. Approved refunds are sent to the original payment method. Your bank or payment provider may need additional time to post the credit.
Original or expedited shipping charges are not refundable unless the return is caused by a verified quality issue or a Kodiak Straps fulfillment error.
Order cancellations
Contact us as soon as possible if you need to cancel an order. We can cancel and refund an order that has not entered shipment, but we cannot guarantee cancellation after processing or shipment has begun. After shipment, the return rules above apply.